Posted on:
February 12, 2020
What is a TowHaul Genuine Part?
Custom built for your TowHaul
When you operate a TowHaul, you operate a custom piece of
equipment that has been designed and built for your mine site. TowHaul parts
are no different. By replacing your parts with TowHaul Genuine Parts, you’re
ensuring proper fit and function with the most up-to-date designs from the
people who know your TowHaul best.
Genuine TowHaul Parts are parts made in-house by our
dedicated parts production team. They are designed and manufactured to be tough
and reliable, prepared to withstand extreme environments and the tough jobs
that are required of them.
Our dedicated parts department only produces custom parts
for our TowHaul machines. This focus means you are getting the best fitting,
most functional and up-to-date parts. With proper maintenance and care, this results
in a better functioning machine with less down time. By replacing your
TowHaul’s parts with parts from another manufacturer, you run the risk of using
a part that doesn’t fit quite right. This could lead to cracking and more
extensive damage over time.
Our Renewed Commitment
In recent years, we have doubled down on our commitment to be
great partners by investing in our in-house parts department.
Our dedicated team is ready when you call with a request,
making it fast and easy to get the part you need. By employing a dedicated staff
for manufactured parts, we are able to reduce the amount of time it takes to
get you the parts you need, so your equipment can be back up and running
faster.
Anytime you order a part, we acknowledge receipt of your
request and review it. Your part will then be pulled from our shelves, packaged
and shipped. In-stock parts are generally ready for shipment in one to two
business days.
Manufactured components are typically ready for shipment in
7-10 days. We strive to have your part ready to leave our factory within a week
from the time the order is accepted by our team.
Plan Ahead
With proper planning, you can stay ahead of wear and tear on
your TowHaul.
All customers receive a spare parts list and a maintenance
schedule to plug into your mine’s maintenance strategy. Your planned
maintenance schedule will tell you, based on operational hours, when wear
components should be changed out. We will recommend a list of critical spares
that is specific to your mine location that we recommend you keep stocked to
alleviate downtown. You will also receive a list of non-critical spares that we
also recommend keeping stocked to review during planned maintenance.
As always, our knowledgeable customer support
representatives are ready to work with you to get you what they need when you
need it.
TowHaul Genuine Parts come with the same assurance of
reliability and toughness that our customers have come to expect. With some
TowHaul units operating for well over 20 years, we want to help our customers
maintain and service their machines so they are reliable pieces of production
equipment for many years to come. We’re dedicated to supporting you to make
this happen.